For seamless operations, all clients understand the importance of Data-ON-TAP and other integrated applications within NetApp Devices. They also seek assurance that their maintenance partner can address any potential challenges. The reassuring fact is that Sureworks Infotech Pvt Ltd can provide the necessary support.
Comprehending the significance of layered application support is crucial
- Layered applications are crucial for system performance and functionality, similar to an operating system.
- Third-party maintenance providers have varying capabilities and limitations compared to OEMs.
- Third-party providers cannot supply OEM patches and updates but can connect clients with authorized resellers.
- Dedicated maintenance providers can assist with configuring layered applications and restoring systems to the latest version.
- Sureworks Infotech Pvt Ltd includes layered application support in standard maintenance contracts and offers enhanced support options for clients with specific requirements.
Foundational support for layered applications
Sureworks Infotech Pvt Ltd offers NetApp Hardware Maintenance contracts that encompass layered application support:
- Setting up and creating shares for CIFS
- Creating and deleting volumes or aggregates
- Taking over or giving back control of a cluster
- Utilizing NDMP services
- Configuring VIFs (Virtual Interface)
- Setting up and creating shares for NFS
- Creating snapshots
- Configuring network interfaces
- Setting or updating time zone information
Improved support services for layered applications
Sureworks offers clients the opportunity to utilize its capabilities across various areas to enhance their layered application support package:
- Creation, mapping, expansion, and cloning of LUNs
- Troubleshooting CIFS, NDMP, VIF, NFS, Cluster, and Network
- Resetting forgotten passwords
- Setting up the initial Filer
- Managing and accessing snapshots
- Troubleshooting and using Snap-Drive, Snap-Manager, Snap-Mirror, and Snap-Vault
- Updating Filer configuration
- Troubleshooting V-filer operations
Fine print details
- Sureworks provides global NetApp layered application support.
- Customers with a NetApp hardware support agreement receive basic layered application support.
- Customers who only subscribe to O/S support do not have access to these services.
