All IT departments strive to prevent network downtime, as it can result in significant costs and time wasted on troubleshooting the underlying issues causing outages.
Many organizations are now opting to outsource their IT and network operations to third-party providers, instead of managing them in-house through a Network Operations Center.
This comprehensive guide will equip you with the necessary information to make an informed decision about implementing an externally managed Network Operations Center. It will help you determine if this approach aligns with the needs of your business.
Explanation of the purpose and function of a NOC
A Network Operations Center(NOC) serves as a centralized monitoring control Centerfor overseeing and maintaining network infrastructure, ensuring optimal system performance by identifying and resolving issues promptly.
Virtual NOCs are becoming increasingly popular among companies, allowing staff to work remotely from home and access monitoring screens, simplifying the monitoring process with fewer screens and distractions compared to a physical NOC.
5Challenges in Monitoring NOC
- Fatigue caused by constant alerts
- Allocation of time and resources
- Proficiency and knowledge
- Effective management of tools
- Efficient process management and growth
Selecting the appropriate partner to oversee your Network Operations Center
Sureworks offers the tools and expertise needed for effective Data Centermanagement, with 7×24 NOC engineers providing support for major systems, incident management, patch management, remediation, and ongoing monitoring.
Regardless of the service level needed, Sureworks ensures network maintenance and monitoring to keep clients informed of any developments, enhancing network management processes effectively.
For more information on outsourced NOC services by Sureworks, reach out to our team today to begin the process.
