Sureworks Infotech Pvt Ltd provides a highly responsive 7x24x4 support as part of their Service Level Agreement (SLA). This Level 1 coverage ensures support every day of the week, all hours of the day, with a 4-hour response time. It guarantees clients that equipment issues and parts replacements will be promptly addressed by their engineers, making it ideal for critical systems. Explore further to discover the benefits of 7x24x4 support for your business!
What does the term “7x24x4” signify?
A Service Level Agreement (SLA) serves as a formal agreement between the service provider and the customer, outlining the expected service standards in terms of timeliness and availability. In the case of the “x4” reference, it signifies a 4-hour response time, indicating that we have a maximum of 4 hours to acknowledge the opening of a ticket. However, it is worth noting that our engineers typically respond within 30 minutes or even less. During this timeframe, our engineers will promptly engage with your IT team, initiate remote troubleshooting, and dispatch a field engineer to your location if necessary.
Ensure your round-the-clock, 7 days a week, 4 hours a day support now!
Gartner reports that IT downtime costs an average of $5,600 per minute. The speed at which IT can address Data Center issues can determine whether there are minor disruptions or costly downtime. Seek third-party hardware support for your critical equipment and inquire about Sureworks 7x24x4 support option with a representative for immediate assistance.
