Business Continuity and Disaster Recovery are two distinct concepts:
It is commonly said that “failing to prepare is preparing to fail.” However, it seems that organizations may not be taking this saying as seriously as they should. At Sureworks, we frequently find ourselves being called into businesses to provide Third Party Maintenance services only after an incident has already occurred and outages have been experienced. Businesses must prioritize server maintenance even when everything is running smoothly. In this article, we will discuss two important protocols that businesses should have in place.
Define Business Continuity:
- Business continuity involves creating a plan to minimize the impact of disruptive events on operations
- Plans typically include provisions for IT operations, customer service, data protection, and legal standards
- Plans should be regularly tested, reviewed, and updated to ensure effectiveness and all employees should have access to the plan.
Define Disaster Recovery:
Disaster recovery is the process of restoring services to normal levels and capacity following a disruptive incident. The disaster recovery plan (DRP) is implemented after the disturbance to guide the business in transitioning from alternative business continuity measures back to regular operations.
In what ways can Third Party Maintenance enhance Business Continuity and Disaster Recovery protocols?
Third Party Maintenance involves maintenance services provided by a non-OEM specialist firm to extend the lifecycle of equipment beyond EOSL, ensuring continued service regardless of age or complexity.
This type of maintenance is crucial for minimizing service disruptions and downtime, often surpassing OEM guarantees in terms of uptime.
Sureworks technicians, skilled in Levels 3 & 4, are capable of supporting a wide range of legacy, rare, and complex configurations both remotely and on-site, ensuring round-the-clock maintenance assistance.
Interested in discovering how our services can be seamlessly integrated to reduce the likelihood of relying on a BCP or DRP, and to expedite your recovery in case of an emergency? Contact us!
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