What does Third Party Maintenance entail?
Sureworks Third Party Maintenance can prolong the lifespan of hardware well beyond the typical End of Service Life (EOSL) dates set by the original equipment manufacturer (OEM). This capability allows our partners to provide ongoing support to their end users for as long as necessary. By collaborating with us, partners can ensure the durability and sustainability of their equipment, thereby enhancing its value and optimizing performance without causing any noticeable interruptions to regular business operations.
An Overview of Third-Party Maintenance
- Sureworks stands out as the leading provider of third-party maintenance, functioning independently with a dedicated team of specialized technicians who are available 24/7. Our expertise encompasses a wide range of legacy systems, ensuring comprehensive maintenance for storage, server, and networking infrastructures.
- Our Third-Party Maintenance contracts seamlessly integrate with existing OEM agreements, offering support in over 100 countries through a “follow-the-sun” model. This ensures that technicians are readily accessible whenever needed, with services available in multiple languages across all time zones.
- Support is available 24/7 via phone, online, or email, and in-person assistance can be arranged for maintenance or urgent repairs. Our proactive support model aims to minimize disruptions and address potential issues before they escalate, ensuring smooth operations for all legacy systems.
Obtain a Quote for Third-Party Maintenance Solutions
Our Third-Party Maintenance agreements and packages are tailored specifically to meet your requirements. Reach out to the Sureworks team to explore the available options.
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