Relying on OEMs for storage support in India’s commercial sector is a missed opportunity, as their costly post-warranty services often lack the adaptability and value of leading third-party maintenance providers.
Third-party maintenance is a viable substitute for OEM support, offered by independent firms that typically provide services at a reduced cost while often incorporating additional features and innovations. Although the concept of alternative maintenance is not novel in the Indian market, several providers overlook this region. Nonetheless, Sureworks Infotech Pvt Ltd stands out as a pioneer, having collaborated with both local and multinational brands in India for numerous years.
As a leading provider of premium enterprise storage support, Sureworks utilizes its extensive knowledge of the Indian market to deliver highly effective support solutions for a diverse array of equipment from esteemed Tier One OEMs, including Dell EMC, Hitachi, HPE, IBM, and NetApp.
What are the benefits of switching to a third-party maintenance provider?
Transitioning from OEM support to Sureworks Infotech Pvt Ltd is a significant step.
- Anticipate immediate cost reductions ranging from 30 to 40 percent.
- The Sureworks View Hardware Monitoring solution enhances remote monitoring, enabling seamless identification of hardware events, automatic ticket creation, and issue resolution around the clock, allowing your team to concentrate on other critical tasks.
- Our customer portal ensures self-service ease and comprehensive account and ticket management, complemented by integrated solutions such as Sureworks View Discovery, Sureworks Network Monitoring, and Entity Network Analytics, supporting your evolving digital infrastructure management needs.
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