In today’s digital-first environment, organizations are rethinking how they deliver services—not just in IT, but across HR, Finance, Facilities, and beyond. That’s where Enterprise Service Management (ESM) comes in.
ESM applies IT Service Management (ITSM) principles across the enterprise, streamlining processes, enhancing collaboration, and driving consistent service experiences across all departments.
Whether it’s automating employee onboarding in HR or managing service requests in Facilities, ESM empowers teams with the tools to deliver faster, smarter, and more efficient support.
At Sureworks, we help businesses unlock the full potential of ESM by integrating smart workflows, automation, and AI into their operations, enabling every team to function at its best.
Let’s move beyond silos. Let’s make service excellence enterprise-wide.
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